Privacy Policy

Effective Date: August 23, 2025

1. Introduction

Transfur Line ("we," "our," or "us") is committed to protecting the privacy of individuals who use our animal rescue coordination platform during disaster response operations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, phone number, organization affiliation)
  • Profile information (bio, professional credentials, emergency contact details)
  • Animal rescue reports (location, animal species, condition, photos)
  • Communication data (messages, calls to hotlines, voicemails)
  • Location data when reporting animals in need or coordinating rescue efforts

2.2 Information Collected Automatically

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent on platform)
  • Hotline call metadata (call duration, time, phone number)
  • Log data and analytics

2.3 Information from Third Parties

  • Verification data from government agencies or official organizations
  • Emergency response data from partner organizations
  • Telecommunication data from our phone service providers (Telnyx)

3. How We Use Your Information

We use the collected information for the following purposes:

  • Coordinate animal rescue operations during disasters
  • Connect animals in need with rescue organizations and volunteers
  • Operate emergency hotlines and communication systems
  • Verify the identity and credentials of rescue organizations and officials
  • Send emergency alerts and updates about ongoing rescue operations
  • Improve our platform and services
  • Comply with legal obligations and protect public safety
  • Generate anonymous statistics about disaster response efforts

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Rescue Organizations

We share relevant information with verified rescue organizations, agencies, and volunteers to coordinate rescue efforts effectively.

4.2 Emergency Situations

In emergency situations, we may share information with emergency services, law enforcement, or government agencies to protect lives and ensure public safety.

4.3 Service Providers

We work with third-party service providers who assist us in operating our platform (e.g., hosting, telecommunications, analytics).

4.4 Legal Requirements

We may disclose information when required by law, court order, or government request.

4.5 With Consent

We may share information with your explicit consent or at your direction.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We explicitly DO NOT:

  • Share your information for marketing purposes
  • Share your information for lead generation
  • Share your information with third-party analytics services
  • Sell or rent your personal data to any third parties
  • Share your phone number with affiliates for any purpose

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Employee training on data protection
  • Incident response procedures

6. SMS Communications and Opt-In

Phone Number Collection

When you provide your phone number on Transfur, you may receive:

  • Emergency coordination messages
  • Time-sensitive rescue alerts
  • Account security messages

SMS Opt-In and Consent

By texting our hotlines, you explicitly opt in to receive text messages from Transfur. Message frequency varies. Message and data rates may apply.

SMS Opt-Out

  • Text STOP to any Transfur message to opt out of SMS communications
  • Text HELP for assistance
  • Opt-out requests are processed immediately via the same 10DLC number used for messaging

Important: We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We NEVER share your phone number or mobile opt-in data with third parties, affiliates, or marketing partners.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Disaster response records may be retained for historical and research purposes in anonymized form.

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (which we do not sell).

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Transfur Line
Email: privacy@transfurline.com
Emergency Hotline: Available during active disasters

13. Acknowledgment

By using Transfur Line, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.